If you are not satisfied with your purchase, you may return any unworn and unaltered clothing within 60 days from the original date of purchase for a refund of the cost of the item.
The return label fee is $9.99. The fee will be deducted from your refund.
If you received the wrong item or a damaged item, you will not be charged the $9.99 return label fee. Please visit the returns portal at https://www.clothingconnectiononline.com/shipping-return to start your return.
If you choose to return your item without going through our returns portal, we will be unable to process your return and refund.
CCO Menswear is not responsible for any returns sent to any other address or items damaged or lost in the returns process. Please use a return service that includes a tracking number and take a picture of the tracking number for your records.
Our address is:
CCOMenswear
15057 E Colfax Ave Unit E
Aurora, CO 80011
CCO Menswear does not offer exchanges, you may choose either a refund or a store credit for your return. You will receive an email when your refund or store credit is processed. Allow up to 7 business days for processing from the date of receipt. If you require a replacement item that is time sensitive we recommend you order the replacement item before the refund is processed to save time. Returned items on orders in which a store credit was used will be refunded in the form of store credit first. Returned items paid for entirely via store credit can only be refunded in the form of store credit.
For cases where an incorrect item was received, we require a photo of the label on the item.
For cases where a damaged item was received, we require a photo of the damage on the item.
A 5% restocking fee will be assessed in the following instances: shirts that have been unpinned; items that have had tags removed: items returned without hangers if applicable; and refunds exceeding $500. CCO reserves the right to charge a 5% restocking fee on any items not returned in a sellable condition The 5% will be deducted from your refund or store credit when your return is processed.
Comments
4 comments
How can I check rather I have a store credit, and how much. If I order something, how can I apply that credit toward my next purchase? THANKS, Willie Kearse
Unfortunately I need a return label. My husband can't fit suit pants to small and he wears a 34 which gives him a little room. These he has to struggle to try and get button with no success. Please send me information ASAP
Hello, You will need to be signed into your account with your email to access and use your store credit. At time of check out you will see the store credit as a form of payment you can choose from. Or you can order by phone. Please leave your info and have the product ID for the items you would like to order an agent will call you back during normal business hours Monday-Friday. Thank you -CCO
How do I make a claim? I never received my items. It said it was delivered, but not to me.
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